Sales Development Representative

Company: Functional Devices Inc
Location: Kokomo
Posted on: June 23, 2022

Job Description:

Description:Functional Devices, Inc. has been designing and manufacturing electronic devices since 1969. We provide high quality products for the most reliable and economic solutions for our customers, along with world-class support from our sales and engineering experts. Our core values are Committed to Quality, Collaboration, Adaptable, Innovation, and Principled. We are looking for someone to fill the role of Sales Development Representative, this person will have a positive, outgoing attitude while performing in a team environment.GENERAL SUMMARYThis position performs outbound calls to potential and current customers for the purpose of generating additional revenue opportunities and developing new customer leads. More specifically the successful candidate for the Sales Development Representative role will target underperforming customers, customers who have been identified as having greater revenue potential, assist in communicating promotional initiatives, gathering market intelligence, and qualifying leads before passing them onto the appropriate outside salesperson.
ESSENTIAL JOB FUNCTIONS*Client Relationships and Financial Success

• Make outbound calls to customers and prospects to promote Functional Devices products and services, especially as it relates to special promotions
• Make sales or recommendations for products that may better suit client needs
• Assist in maintaining the profitable short- and long-term growth of existing accounts; be willing to contribute to the acquisition of new accounts
• Make initial and follow-up calls to potential and existing clients by telephone and/or e-mail to obtain or update client data
• Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport
• Document each call as per company and departmental policies and procedures
• Utilize software, databases, scripts, and tools appropriately
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
• Be professional, patient, empathetic, and understanding in all customer interactions
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Demonstrate an aptitude for sales, including determining the next steps in the sales process, and to suggest additional products and/or services
• Participate and successfully complete personal and professional development training
  
  Strategy and Planning
  • Aptitude for developing or contributing to a communication strategy as it relates to business and/or marketing goals and strategies as expressed by clients
  • Assist in managing business to business communication programs and individual projects
  • Function as an effective team member while supporting the efforts and concepts of other departments
  • Actively follow Functional Devices' policies and procedures
  • All other duties as assigned
    PHYSICAL AND MENTAL DEMANDS (include but are not limited to:)While performing the duties of this job, the employee is required to talk and hear. The employee is frequently required to use hands and fingers, reach with arms and hands, stand, sit, and walk. The employee must have the manual ability and dexterity to use office equipment for prolonged periods, the cognitive, intellectual, and mental functions necessary to manage more than one complex task at a time. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Ability to sit for prolonged periods of time.
    
    WORK ENVIRONMENTThe noise level in the work environment is normal office environment noises. This position is subject to varying and unpredictable situations; may manage emergency; is subject to interruptions; may manage multiple calls and inquiries simultaneously and may occasionally fill in for or take on additional work for absentee replacement on short notice. Position may require travel with overnight stays.
    
    
    • External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions either unaided or with the assistance of a reasonable accommodations, to be determined based on the individual assessment.Functional Devices, Inc. is an EEO/AA employer.
      Requirements:EDUCATION AND EXPERIENCE
      • High school diploma or equivalent required
      • Associate or Bachelor's degree preferred
      • Minimum of 2-year experience in customer service/outbound sales required
        KNOWLEDGE, SKILLS, AND ABILITIES
        • Ability to use MS Office Outlook, Excel, and Word
        • Knowledge of electrical and/or industrial products
        • Solid math, written and verbal communication skills
        • Strong time management skills
        • Adaptability and accountability
        • Ability to manage multiple priorities and change from one task to another without loss of efficiency or composure
        • Possess strong problem solving and decision-making skills while using good judgment
        • Maintain regular attendance and to arrive to work on time
        • Maintain a positive work atmosphere by acting and communicating in a manner so that you have a good relationship with customers, clients, co-workers, and management
        • Strong attention to detail, and organizational skills
        • Proven communication and presentation ability
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Keywords: Functional Devices Inc, Kokomo , Sales Development Representative, Sales , Kokomo, Indiana