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Advising Assistant (Student Services Coordinator)

Company: Indiana University
Location: Kokomo
Posted on: September 23, 2022

Job Description:

DepartmentACADEMIC SUPPORT (KO-ACSP-IUKOA)Department InformationThe Office of Student Success and Advising (OSSA) is a centralized department serving all undergraduate students in more than 50 academic programs at IU Kokomo. The department houses a large team of academic advisors, advising support personnel, and academic success coaches. Taking a developmental, holistic approach, the staff partner with students at various stages of their undergraduate career, engaging them in academic coaching interactions to support informed, personalized decision-making in their educational and career planning. Job SummaryThis position is responsible for student-facing support for the Office of Student Success and Advising. The employee in this role will provide reception and data monitoring support for the School of Nursing & Allied Health (SNAHP) advising center and will perform clerical tasks that support advising/student success initiatives across campus. Department-Specific Responsibilities

  • Maintains databases to help advisors and SNAHP leadership review progress of applicants and students admitted to programs.
  • Serves as primary proctor for TEAS exam administration for nursing administration and provide training to secondary proctors.
  • Processes AAR course exceptions and waivers as approved by General Education Committee and academic deans.
  • Assists OSSA department with new student orientation programming, including documentation of student progress in orientation steps, coaching new admits through preparation steps, and providing check-in and registration support at enrollment events. General Responsibilities
    • Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
    • Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
    • Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
    • Provides directions, support, and information to student organization representatives and other visitors to the department.
    • Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
    • May assist with ordering or creation of promotional materials for student organizations or departmental needs.
    • May provide guidance to other Student Services Coordinators. QualificationsEDUCATIONRequired
      • High school diploma or GED Preferred
        • Bachelor's degreeWORK EXPERIENCERequired
          • 2 years in office environment, higher education, or related fieldCombinations of related education and experience may be consideredSKILLSRequired
            • Proficient communication skills
            • Maintains a high degree of professionalism
            • Demonstrated time management and priority setting skills
            • Demonstrates a high commitment to quality
            • Possesses flexibility to work in a fast paced, dynamic environment
            • Highly thorough and dependable
            • Demonstrated ability to maintain confidential information
            • Demonstrated customer service skills
            • Commitment to working with people of diverse backgrounds and demonstrated cultural competency Preferred
              • Ability to work independently and accurately with minimal supervisionWorking Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationKokomo, IndianaBenefits OverviewIndiana University offers a wide array of benefits including:
                • Multiple plan options for medical insurance
                • Dental insurance
                • Health Savings Account with generous IU contribution
                • Life insurance, LTD, and AD&D options
                • Base retirement plan contribution from IU
                • Additional supplemental retirement plan options
                • Tuition benefit for IU classes
                • 10 paid holidays per year
                • Generous Paid Time Off
                • Paid Parental LeaveLearn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: IntermediateFLSA: NonexemptJob Function: Student ServicesJob Family: Student Services GeneralistClick here to learn more about Indiana University's Job Framework.Posting DisclaimerDue to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Keywords: Indiana University, Kokomo , Advising Assistant (Student Services Coordinator), Other , Kokomo, Indiana

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