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Customer Care Specialist

Company: Functional Devices Inc
Location: Kokomo
Posted on: September 20, 2022

Job Description:

Functional Devices, Inc. was founded in 1969, our product lines serve a broad range of industries including building automation, HVAC, lighting, electrical, panel shops, fire & safety, wireless, and power monitoring. We manufacture our products in Indiana where every unit is tested before it leaves the production floor. Our Core Values are Committed to Quality, Adaptable, Collaborative, Principled and Innovative. We are looking to expand our team adding a Customer Care Specialist. If you are looking for a great culture that values its employees and a company that is growing then this may be a place for you! Benefits include but are not limited to vacation, health, dental, vision and life insurance, Short Term Disability, 11 paid holidays and tuition assistance. Functional Devices, Inc. is a EEO employer. GENERAL SUMMARYThe Customer Care Specialist is an experienced, highly motivated, enthusiastic, and energetic team player with the ability to motivate other team members. Customer Care Specialists are the key day to day interface between the company and our clients. They have the ability to direct corporate products and services to businesses and industrial clients or individuals.ESSENTIAL JOB FUNCTIONSClient Relationships and Financial SuccessServes as key client contact for price quotes, product availability, and customer service.Maintains contact with client until order is delivered. Provides timely follow up service to ensure client satisfaction.Estimate date of delivery to client, based on knowledge of company production, stock level, and delivery schedule.Assist in maintaining the profitable short- and long-term growth of existing accounts; be willing to contribute to the acquisition of new accounts.Make initial and follow-up calls to potential and existing clients by telephone and/or e-mail to obtain or update client data.Provide new client data and updated data, as needed, for current clients to the Finance department.Strategy and PlanningAptitude for developing or contributing to marketing communication strategy connected to business and or marketing goals and strategies as expressed by clients.Proven communication and presentation ability Project and program management skillsResponsible for managing business to business communication programs and individual projectsProven organizational and time management skills with attention to detailAll other duties as assigned PHYSICAL AND MENTAL DEMANDS (include but are not limited to:)While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to use hands and fingers, reach with arms and hands, stand, sit and walk. The employee must have the manual ability and dexterity to use tools for prolonged periods, the cognitive, intellectual and mental functions necessary to handle more than one complex task at a time. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.Direct reportsNone* External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions either unaided or with the assistance of a reasonable accommodations, to be determined based on the individual assessment.

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environment conditions required on the employee on the job.EDUCATION AND EXPERIENCEHigh school diploma or equivalent requiredAssociate degree preferredPrior customer service experience strongly preferred Prior experience with Infor CloudSuite a plusKNOWLEDGE, SKILLS, AND ABILITIESProficient in MS Office Outlook, Excel and WordKnowledge of electrical and/or industrial products a plusSolid math skillsExcellent verbal and written communication skillsAbility to handle multiple tasks and prioritize workGood listening skills and ability to follow direction PI192025986

Keywords: Functional Devices Inc, Kokomo , Customer Care Specialist, Other , Kokomo, Indiana

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