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Front-End Supervisor

Company: Rural King
Location: Kokomo
Posted on: April 4, 2021

Job Description:

The purpose of the Front-End Supervisor is to ensure that the front end of the store is running properly with the team of Customer Service Specialists, Cashiers, and Loaders. JOB DUTIES AND ESSENTIAL FUNCTIONS

  • Partnering with the Operations Manager to schedule the front-end associates
  • Ensure all newly hired front-end associates receive and complete the proper training
  • Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits
  • Oversee the Buy Online Pick Up in Store (BOPIS) process and customer interactions with online transactions
  • May provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption
  • Complete Daily Sales Report and send to Store Support Center--
  • Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve them
  • Ordering all store supplies that relate to front-end operations
  • May be required to cross train and perform other duties QUALIFICATIONS
    • 3+ years retail cashier or Customer Service Manager experience preferred
    • Detail oriented with demonstrated math skills for cash handling
    • Excellent communication skills to implement policies and procedures, direct staff, and provide customer service
    • Ability to access and use the in-store computer, scanning system, and wireless handheld unit
    • Ability to participate in our online applicant and new hire on-boarding process remotely
    • Ability to complete computer-based training SUPERVISORY RESPONSIBILITIES
      • Supervise and direct a team of Customer Service Specialists, Cashiers, and Loaders
      • May contribute to completing first interviews and providing recommendations for hiring decisions to the Operations Manager PHYSICAL REQUIREMENTS
        • Close vision for computer work
        • Repetitive wrist movements on keyboard
        • Ability to stand and/or walk for long periods of time
        • Ability to walk up and down stairs multiple times per day
        • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

          Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Keywords: Rural King, Kokomo , Front-End Supervisor, Other , Kokomo, Indiana

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