Help Desk Analyst
Company: Vergence
Location: Indianapolis
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Hybrid position. Must live in
the Indianapolis area. Pay: $23.35/hour In this role you will:
Respond to inquiries from healthcare providers, public health
agencies, and internal users regarding immunization records and
system functionality. Investigate and resolve duplicate patient
records and bad merges in the immunization registry. Use data tools
and matching algorithms to identify and correct data integrity
issues. Escalate complex data issues to technical teams or data
stewards as needed. Document all support interactions in the
ticketing system and maintain accurate logs. Provide guidance to
users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication
processes and system performance. Collaborate with internal and
external teams and assist on improving Data Quality metrics. Assist
in testing system updates and enhancements. Generate reports on
data quality trends and help develop training materials.
Keywords: Vergence, Kokomo , Help Desk Analyst, IT / Software / Systems , Indianapolis, Indiana
