Computer Systems Quality Assurance Associate (Global)

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: January 15, 2026

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Organization Overview: Global Information Systems Quality (GISQ) serves as the Quality Assurance Unit for global computer systems and provides governance, application, and oversight of the IT Quality Management System as defined in the global Computer Systems Validation procedures. Position Description: The Computer Systems Quality Assurance (CSQA) role ensures assigned functional areas, projects, and systems comply with corporate Computer Systems Validation (CSV) standards. Responsibilities include interpreting and applying global CSV procedures, overseeing and approving CSV deliverables, maintaining awareness of internal and external CSV requirements, and ensuring supported areas remain inspection?ready. Responsibilities: This CSQA Role will provide quality oversight for systems owned by the Customer Technology Innovation organization in Tech@Lilly, including regulatory and statistics systems. Key Objectives/Deliverables: Maintain Inspection Readiness Ensure supported systems remain validated per global policies and procedures. Track all quality actions and commitments in CAPA. Lead or participate in self?inspections, audits, and supplier assessments to assess validation status. Keep all inspection?readiness materials current and accurate. Provide periodic updates to key stakeholders. Escalate issues as appropriate. Deliver Projects, Programs, and Support Provide consulting and interpretation of global CSV procedures for supported systems. Deliver IT Quality–related training as needed. Partner cross?functionally with Business, Business Quality, and Tech@Lilly to deliver value. Understand and align with customer, company, and Quality priorities. Review and approve documents within expected quality standards and timelines. Engage partners' and Quality management in appropriate discussions of risk. Ensure suppliers of computer systems or services meet quality expectations. Escalate computer system quality issues to the appropriate stakeholders. Strive for and promote consistency within the GISQ organization. Streamline and Continuously Improve Eliminate non-value added activities in order to focus on activities which continuously improve assurance of quality. Identify opportunity for streamlining and simplification and assist in developing improved solutions. Understand external trends and potential ramifications for the supported IT area(s). Grow Capabilities and Knowledge Share lessons learned and best practices with others Support teammates by sharing experience, providing backup coverage, consulting, mentoring new CSQA Representatives, etc. Basic Requirements: Bachelor's degree – Preferred in a technology related field (i.e. Computer Science) or High School Diploma with 4 years of IT or Quality experience in a regulated industry Additional Preferences: Prior experience in IT systems development experience or QA Proficiency with the software development lifecycle Strong verbal and written communication, interpersonal interaction skills, and ability to influence and collaborate Proficiency with Computer Systems Validation and demonstrated ability to right-size validation based upon risk Understanding of process development and/or improvement methodologies Knowledge of multiple Lilly business areas Broad IT technical competency Knowledge of IT best practices (e.g., ITIL) Practical application of IT-control related certifications (e.g., CISA, ISO, ITIL, CSQE (ASQ, QAI)) Additional Information: Travel 0-5% All CSQA Representatives must complete Lilly's CSQA Qualification Program, including AI CSQA Certification. This role is located at our corporate center in Indianapolis, IN and is required to be onsite with the flexibility to work from home 4 days per month. Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $65,250 - $148,500 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. WeAreLilly

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