KokomoRecruiter
the smart solution for Kokomo jobs

Customer Service Representative/HME Support Rep

Company: Mommyjobsonline
Location: Kokomo
Posted on: January 7, 2019

Job Description:

Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLKellyM when you register online. If you have further questions please contact us at 1 (405) 418 - 6160. Edit Job Continue

Keywords: Mommyjobsonline, Kokomo , Customer Service Representative/HME Support Rep, Hospitality & Tourism , Kokomo, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Manager
Description: At Red Robin our Assistant Managers support and ensure that the restaurant operates within Red Robin International guidelines, while meeting/exceeding sales and profitability objectives established during (more...)
Company: Red Robin
Location: Indianapolis
Posted on: 01/20/2019

Baker - Full Time - Carmel (056)
Description: OverviewAs a key member of the Bakery department, the Baker is responsible for the production tools, par baking schedule, and preparing all specialty breads, pastries, and pies. The Baker also assists (more...)
Company: The Fresh Market, Inc
Location: Carmel
Posted on: 01/20/2019

Lodge Sales Associate (Hunting/Fishing/Camping)
Description: Description DICK'S Sporting Goods is seeking Sales Associates to join our store team in Carmel, IN Positions available are both full-time and part-time roles as well as permanent and temporary opportunities. (more...)
Company: DICK'S Sporting Goods
Location: Carmel
Posted on: 01/20/2019


Housekeeping Attendant
Description: SUMMARY:-- Responsible for maintaining cleanliness throughout the common areas and guest rooms of the hotel. br What's in it for you:-- br ul br li PTO br li Paid Vacation after 1 year of (more...)
Company: McNeill Hotel Company
Location: Carmel
Posted on: 01/20/2019

Retail Merchandiser
Description: Join Our Retail Merchandising Team Great Way To Earn To Pay Off Those Holiday Bills If you hellip hellip hellip hellip hellip hellip Are you looking to join a team where you get to work (more...)
Company: Match Marketing Group
Location: Elkhart
Posted on: 01/20/2019

Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Indianapolis
Posted on: 01/20/2019

Assistant Store Manager Terre Haute Indiana
Description: General Summary : As a Family Dollar Assistant Store Manager you will responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation (more...)
Company: Family Dollar Stores, Inc.
Location: Terre Haute
Posted on: 01/20/2019

Telecommute Customer Service
Description: National Health Benefits company looking for bright, intelligent people for positions as a Health Programs Benefits Specialist. Must have Internet access, and be available at least 10-15 hours a week. (more...)
Company: TC Enterprises
Location: Fishers
Posted on: 01/20/2019

Food Service Supervisor - Indianapolis, IN
Description: Overview About AramarkAramark NYSE: ARMK proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic (more...)
Company: ARAMARK
Location: Indianapolis
Posted on: 01/20/2019

Director, Omnichannel Retail Partnerships
Description: The Director, Omni Channel Retail Partnerships, reporting to the Vice President Omni Channel Retail Partnerships, will be responsible for leading Shop Premium Outlet SPO partnership efforts with retailers. (more...)
Company: Simon Property Group
Location: Indianapolis
Posted on: 01/20/2019

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Kokomo RSS job feeds