Customer Service (Full-Time/In-person)
Company: Indiana University
Location: Bloomington
Posted on: May 8, 2024
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Job Description:
The Office of Enrollment Management serves Indiana University
Bloomington by recruiting, enrolling, and serving students. We are
deeply committed to transforming students' lives through access,
engagement, and success while becoming the most innovative,
strategic, and visionary enrollment management team in the nation.
With a strong commitment to diversity and inclusion, OEM works with
campus partners to make IU Bloomington the best university
possible.
The Office of Admissions is the front-facing department to the
public for undergraduate recruitment for the Indiana University
Bloomington campus. The Office of Admissions is responsible for
recruiting a diverse and inclusive new domestic, undergraduate
cohort class each year, counseling prospective students and their
families about the admissions process, providing accurate
information to the public about our recruiting requirements and
standards, and marketing Indiana University Bloomington.
Provides detailed information to students, potential students,
campus representatives, and external publics on the policies and
procedures involved in applying for admissions, as well as provides
preliminary information on university related policies, procedures,
and programs.
Provides information regarding the processing of applications and
determines whether information is accurate and complete. Interacts
with applicants to assist in completing applications, resolves
discrepancies, and advises students, families, and external
constituents, such as high school counselors, on correct
procedures, timelines, and policy interpretations.
communicates through emails, SMS/texts, live chat on Admissions
website, and Admissions social media accounts.
Prepares mailings, such as admit packets responds to inquiries, and
advises staff on correct procedures.
Manages on-going student record information and monitor accuracy of
student accounts.
Verifies accuracy and completeness of services and ensure smooth
flow of operation.
WORK EXPERIENCE
2 years of customer service experience.
Demonstrates a high commitment to quality.
Ability to work in a team setting and be flexible.
This role requires the ability to effectively communicate and to
operate a computer and other standard office productivity
equipment. The position involves sedentary work as well as periods
of time moving around an office environment and the campus. The
person in this role must be able to perform the essential functions
with or without an accommodation. For full-time staff employees,
Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- 10 paid holidays per year
- Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits
Brochure.
Career Level: Part Time Employee
Job Function: Part Time Employee
Job Family: Part Time Employee
To guarantee full consideration, please submit your application
within 5 business days of the Posted Date.
Indiana University is an equal employment and affirmative action
employer and a provider of ADA services. Indiana University
prohibits discrimination based on age, ethnicity, color, race,
religion, sex, sexual orientation, gender identity or expression,
genetic information, marital status, national origin, disability
status or protected veteran status. Questions or complaints
regarding Title IX may be referred to the U.Department of Education
Office for Civil Rights or the university Title IX Coordinator. The
Annual Security and Fire Safety Report, containing policy
statements, crime and fire statistics for all Indiana University
campuses, is available online. Request Support
Telephone: 812-856-1234
Keywords: Indiana University, Kokomo , Customer Service (Full-Time/In-person), Hospitality & Tourism , Bloomington, Indiana
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