Customer Service Rep - Counter Sales
Company: Louisville Tile Distributors
Location: South Bend
Posted on: May 3, 2024
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Job Description:
Description:Louisville Tile of South Bend is seeking a Customer
Service Representative for inside counter sales. This position is
responsible for maintaining and building relationships with
customers. They are responsible for providing customer service in
person and over the phone for order entry, inquiries, claims,
requests, and providing information about products and services.
They are also knowledge experts on the installation process and
ancillary products to assist customers with technical advice and
product recommendations. CSRs may also be responsible for upselling
products and services and meeting sales targets. Strong
communication and customer service skills, as well as experience in
a similar role, are typically required for this position. This is a
full-time M-F position with pay starting at $20.00 per hour.
Applicants must pass a post-offer drug screen and background
check.Louisville Tile has been a family owned business for over 65
years with 16 locations. We provide on trend design, tile, and
setting materials to residential and commercial customers in KY,
OH, IN, IL, MI, TN, MN, and IA. Louisville Tile offers careers in
many fields and strives to promote from within. Our company has a
family like environment with a caring culture. We were voted one of
Kentucky's Best Places to work the last 8 years by our employees!
You can learn more about us here.Benefits Offered:Annual Incentive
PlanPaid volunteer time off401(k) with employer match after 30
daysBenefits after 30 days7 paid holidays and a floating
holidayRequirements:Customer Service Rep Qualifications:3+ years of
customer service experienceHigh School Diploma or equivalency
required, college preferredProficiency in Microsoft Office
productsCustomer Service Rep Desired Skills:Demonstrated
willingness to learn about tile and installation materialsAbility
to multitask between servicing customers in person and via phoneIs
committed to strong written and oral communication and
interpersonal skillsDemonstrates desire to thrive in a fast paced
and dynamic work environmentIs agile to adapt to changing processes
and technologyProvides focus and commitment with respect to
attention to detailEnjoys and is successful with problem solving
initiativesDemonstrates a passion for delivering stellar client
servicesUnderstanding the importance of image and presentation as a
company ambassadorAbility to ask for the sale and desire to grow
sales skillsThe main duties of a Customer Service Representative
(CSR) include:Prioritize answering customer calls and
emailsResponding to customer inquiries, complaints, and requests in
a timely and professional manner.Providing information about
products and services to customers.Assisting customers with
technical issues and troubleshooting problems.Processing orders and
handling returns or exchanges.Upselling products and services to
customers.Meeting sales targets and goals.Actively developing a
client book of business by engaging with existing customers to
create a relationship that services and solves problems.Working
closely with teammates to support the CSR team in all initiatives
and re-engaging with dormant and prospective customers to foster a
relationship that transacts and generates revenuesActively
promoting products that allow us to upsell and penetrate the wallet
share of customers on a more meaningful levelMaintaining accurate
records of customer interactions and transactions.Resolving
customer complaints and ensuring customer satisfaction.Act as
partner with the outside sales team to provide support for customer
inquiries, follow up questions and order inquiries.Keeping current
with new products, services, and promotions to better serve
customers.Following up with customers to ensure their satisfaction
and resolve any outstanding issues.Communicating with customers
through a variety of channels such as phone, email, and
chat.Driving new sales through development of dormant
accountsPromoting the Pro Shop through merchandising as well as
selling tools and sundriesTraining with our installation reps to
learn all about tile and
installationPIa96d4966e5ed-25660-34310965
Keywords: Louisville Tile Distributors, Kokomo , Customer Service Rep - Counter Sales, Hospitality & Tourism , South Bend, Indiana
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