Assistant Store Manager - Full-time

Company: Shoe Carnival
Location: Kokomo
Posted on: November 19, 2023

Job Description:

Job Description

Starting Wage: $16.15

The Assistant Store Manager position assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

• Assists the General Manager and Store Manager to achieve financial goals.
• At General Manager direction, can assist the GM with timely administration of 'Incident' and 'Violation' level that would result in a next step of Progressive Discipline excluding Suspension or Termination levels.
• Assists the General Manager in Phone Interviews.
• Assists the General Manager in the execution and delegation of Company Operational, Merchandising and Visual standards.
• Demonstrates Total Customer Service Standards and attempts to resolve customer issues timely and professionally. Requests assistance from SM/GM as needed.
• Assists the General Manager in training cash handling and store operational standards. Identifies and informs GM of personnel training opportunities.
• Follows all Loss Prevention Guidelines in deterring theft and providing timely documentation as needed.
• Provides overrides, performs safe and till counts, and reconciles cash settlements.
• Supervises associates and delegates tasks to ensure productivity, coordinates meals/breaks, and shares department successes and opportunities.Requirements:
  • 2+ years of retail sales or customer service experience.
  • Previous supervisory experience preferred but not required.
  • Excellent verbal communication and active listening skills.
  • Excellent sales and customer service skills.
  • Ability to execute the concept by understanding and applying report information.
  • Required to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
  • Ability to train and mentor associates to assure company standards are met.
  • Ability to work flexible schedules including nights, weekends and holidays.Total Rewards:
    
    The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:
    • Competitive Pay
    • Paid Time Off (Vacation Sick Time)
    • Comprehensive Medical, Dental, Vision Benefits
    • Flexible Spending Accounts
    • Life, Disability, and Voluntary Benefits
    • Employee Assistance Program
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Employee Family Discounts
    • Relocation Opportunities
      
      Requirements
      
      Requirements:
      
      Ability to believe in our customer centered culture to deliver a superior customer service experience.

Keywords: Shoe Carnival, Kokomo , Assistant Store Manager - Full-time, Hospitality & Tourism , Kokomo, Indiana