Medical Office Referral Clerk
Company: Riverview Health
Location: Noblesville
Posted on: April 1, 2026
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Job Description:
Job Summary Obtains authorizations from managed care insurance
companies for patient referrals to in-network specialists and in
office surgical procedures. Responsible to schedules outpatient and
inpatient procedures and communicates necessary prep information,
collection of co-pays and deductibles, and pre-registration to
patients. Job Responsibilities Develop a robust understanding of
the medical area assigned applying specialized system knowledge
necessary for supporting the organization. Answer the telephone,
schedule appointments and greet patients, providing excellent
customer service. Initiate telephone and/or written requests to
managed care insurance carriers and obtain authorization for
referrals prior to patient's scheduled appointment with specialist,
radiology or for procedures. Provide documentation of authorization
obtainment and maintain referral and authorization records. Counsel
patients in the office, and over the telephone, regarding the
referral requirements of their insurance carrier. Receive and
process payments from patients for professional services. File
medical record documents and maintain medical records. Assume
information management responsibilities. Communicate changes in
patient condition to the physician. Use and demonstrate the
principles of infection prevention, reduction, and control as
appropriate for the medical office setting. Notify management of
changes in workload to maximize productivity. Interact
appropriately, professionally and compassionately with patients,
patient families, co-workers, other physician offices, hospital
department personnel and all other entities. Other duties as
assigned. Education Requirements Minimum Required: High School
Diploma Preferred: Coursework in Medical Terminology and/or Medical
Certification Program Experience Requirements Minimum Required: Two
(2) years of experience in a healthcare setting performing related
tasks. Preferred: Five (5) years of experience in a healthcare
setting performing related tasks. License/Certification
Requirements - None
Keywords: Riverview Health, Kokomo , Medical Office Referral Clerk, Healthcare , Noblesville, Indiana
