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Automotive Service Manager

Company: Confidential
Location: Kokomo
Posted on: January 12, 2022

Job Description:

Automotive Service Manager

A North Central Indiana Automotive Dealership is looking for a Service Manager to lead and support their service team.

Responsibilities:
Hire, train, manage and retain service team not limited t o advisors and technicians
Ability to listen, communicate effectively and resolve conflict with customers, employee and co-workers
Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions
Manage and maintain factory standards for warranty claims
Maintain high CSI rating by handling customer complaints immediately and appropriately
Maintain customer follow up system that encourages repeat and referral business
Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed
Manages required training to comply with manufacturers
Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department

Job Requirements:
Qualifications
At least 3 years of management experience in an automotive dealership required
Strong work-ethic with the ability to work in a fast-paced, results-driven environment
Proven management leadership, with successful experience in automotive retail management
Strong communication and leadership skills
Valid and clean Indiana driver's license
Ability to work extended hours and Saturdays
Strong focus on providing excellent customer service

Dealership Benefits
Medical, vision and dental insurance available
Paid holidays and vacation
401k with company match

Apply in confidence today!

Keywords: Confidential, Kokomo , Automotive Service Manager, Executive , Kokomo, Indiana

Click here to apply!

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