Customer Satisfaction Engineer
Company: StarPlus Energy
Location: Kokomo
Posted on: May 28, 2023
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Job Description:
At StarPlus Energy, a joint venture between Samsung/Stellantis,
join us in establishing the first plant of its kind in Indiana. As
a member of our team, you will play an important role in our
company's positive culture by helping us build and maintain an
effective organization as the automotive industry moves toward an
electric future. Job Description: The Customer Satisfaction (CS)
Engineer StarPlus Energy Battery Joint Venture is responsible for
Customer Quality and also all aspects tied to engineering, product
changes, suppliers, production, improvements, and launches are
channeled through this organization. The CS Engineer will be
primary contact for the end item customer interface regardless of
the issue of concern. This individual will report directly to the
Director of Customer Quality at StarPlus Energy. This position will
be leading a diverse team of salary high-level technical workforce
responsible for customer interface, component failure analysis,
warranty performance for High Voltage Advanced Battery
Manufacturing. The Customer Satisfaction Engineer will be lead
point of contact for all customer support activity including the
management of all 0 km and customer field/warranty issues.
Additionally, the position will manage all OE customer quality
metrics and Key Process Indicator (KPI) with respect to High
Voltage Battery Modules. The CS Engineer is also responsible for
the management and timely completion all failure analysis of
modules, cell or various components. This position is key interface
for all external points of contact when dealing with quality and
reliability, and potential interface with outside external
agencies. Support the StarPlus Energy company's quality management
system related processes and contribute to achieving operational
and strategic decisions. Contribute to the quality objectives in
order of satisfaction interested parties. Cooperate with the
company's departments to ensure that customer needs are fulfilled.
Focusing on enhancing and maintaining customer satisfaction level
and providing customer care. Ensuring customer requirements are met
and access to the customer portal. Ensuring the promotion of
customer focus throughout the organization. Handling, coordinating
and responding to Customer Complaints, participating in failure
analysis. Define and handling those risks and opportunities that
can affect conformity of products and services and the ability to
enhance customer satisfaction are determined and addressed.
Determination, understanding and consistently meet customer and
applicable statutory and regulatory requirements. Full coordination
of PPAP and validation processes (first sample, re-qualification),
documenting sample results. Additional responsibilities will
include but are not limited to the following. Roles and
Responsibilities:Oversee all aspects of Customer Quality and End
Item Product PerformanceResponsible for overseeing Failure Analysis
Lab - all aspects: budget, scheduling prioritizationResponsible for
overseeing, Field Quality Engineering and Customer Satisfaction
Engineering PersonnelPreparation and presentation of Quality
Performance Reports to Quality Leadership & CustomerEstablish
business / organizational Key Process Indicators (KPI) and define
critical Key Action Indicators (KAI) to support successful
fulfillment of KPIsWork with OE customers to identify and manage of
all their KPI's and KAI's related to HV Battery ModuleDevelop
processes to ensure the full understanding of all customer systems
and process for the management of quality issues and
metrics.Develop methodology to track all containment and corrective
action required to successfully Nonconforming material delivery and
field warranty eventsEnsure on time completion of all validation
activities with respect to product and process changes to support
both internal and external customer timing.Lead investigation and
root cause analysis of non-conformances by completing all Failure
Analysis to meet and exceed both internal and external customer
expectation.Provide technical direction for senior management both
internal and external customers on identification, containment and
disposition of emerging quality issues.Lead technical discussions
with internal, external and government regulatory compliance group
on potential battery module issue.Provide recommendation with
utilizing full organization capability in Failure Analysis and
appropriate statistical methodologies to ensure correct level
confidence and reliability. Develop, implement, and monitor
recommended actions to achieve all organizational and customer
business and quality goals utilizing appropriate data analytic
methodologies.Facilitate and collaborate with cross-functional
departments to eliminate internal systemic waste.Work closely with
key stakeholders to provide delivery according to scheduleManage
multiple priorities and deliver internal and external results on
timeWork closely with internal and external stakeholders to improve
the performance of incoming material qualityAreas of Leadership and
Technical abilitiesAction / Results oriented: Problem solving,
positive attitude, open minded, deliver projects on time with high
qualityStrong presentation skills to clearly articulate: business
problems, analytical approaches, potential solutions &
recommendationsAbility to draw conclusions and make recommendations
per organizational goalsAbility to anticipate "what if"
scenariosExecutive level of written and verbal communication
skillsSelf-motivated: energetic, enjoys working at quick
paceMinimum Job Requirements:High School Diploma or GED
EquivalentMinimum of 3 years of managerial experience with strong
foundation in quality systems and supplier quality
managementExcellent organizational, written, and oral communication
skillsExcellent interpersonal skills and ability to interface with
various level of employees within all areas of the organization
including hourly employees to Senior LeadershipAbility to build
effective cross functional relationships internally and
externallyDemonstrated ability of managing highly skilled /
technical problem-solving teamsDemonstrated ability to manage and
succeed at a strategic and corporate levelAbility to coach / mentor
/ develop management level personnel to ensure top performanceMust
have a good working knowledge of Microsoft Office Preferred Job
Requirements:Bachelor of Science Degree in Chemical or Electrical
Engineering from an ABET accredited university or equivalent.
(Bachelor's degree in Aerospace/Aeronautical, Mechanical,
Materials, Metallurgical, or Mechatronics may also be considered
with technical industry experience)Master of Science Degree in
Chemical, Electrical, Aerospace/Aeronautical, Mechanical, Materials
Engineering.Experience in continuous improvement systems and lean
manufacturingSix Sigma Black Belt / Shainin Red X
CertificationExperience with the AIAG Advanced Quality Planning and
Control Plans, FMEA, Production Part Approval Process, MSA, and SPC
(Statistical Process Control)Experience with quality certification
and system such as ISO9001/IATF16949 is requiredExtensive knowledge
in Data Analytics utilizing MS Excel, MS Access or other database
applicationsGood working knowledge of Google Suite software
programsASQ Certification in Quality and
ReliabilityPDN-993f6392-6615-479b-87d2-cf18c436593a
Keywords: StarPlus Energy, Kokomo , Customer Satisfaction Engineer, Engineering , Kokomo, Indiana
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