Field Service Engineer

Company: WSI Technologies
Location: Kokomo
Posted on: May 13, 2022

Job Description:

Field Service Engineer: Tier 2
Sr. Field Service Engineer: Tier 3

Technical Services
Can be located throughout: Central to Northern Indiana
Reports to: Manager, Technical Services

To meet the ever-growing needs of our clients, we have expanded our capabilities to include a newly released cloud offering with innovative AI solutions and are growing our Technical Services team to support our expanding client base and the implementation of our solutions in new and existing markets throughout the US.

This position:
The Field Service Engineer is committed to performing high quality installations to ensure Word Systems' products and solutions perform flawlessly at each customer site. The successful Field Service Engineer is a continuous learner who is always seeking product knowledge and growing their technical and customer service skills.

Responsibilities:
Provide timely and professional system installation and maintenance services to Clients on-site and remotely
Highly responsive to customer needs with a sincere desire to help others
Understanding and commitment to following processes, system documentation and meeting Service Level Agreements (SLAs)
Solid analytical/cognitive skills to troubleshoot complex and technical problems
Communicate schedule, work portfolio progress, barriers and efficiency opportunities on a daily basis
Grow and share knowledge and expertise on Word Systems products and services
Be a helpful colleague who steps in and supports new hires, provides ongoing training and helps with troubleshooting across the Company as needed
Develop and maintain excellent customer relationships that lead to referrals based on professionalism, service quality and technical expertise
Exceptional time management and project coordination skills
Travel as necessary, up to 50%

Qualifications:
Experience with multi-platform Windows O/S required
Certification in relevant IT products/technologies (NICE or other telephony systems), CompTIA (A+, Network+, Server + and Security+ certifications and/or Microsoft Certified IT Professional (MCITP)
Active Directory and Exchange preferred
Experience using ITSM Ticketing Tools (e.g. ServiceNow or similar ticketing systems to manage and track incidents)
Bachelor's Degree in a technical or business-related field (Computer Science, Mathematics, Engineering, Business Administration preferred)

WSI's Core Values are to incorporate Integrity, High Quality and Respect as we work with our customers and co-workers with a "never give up" attitude. WSI is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

Keywords: WSI Technologies, Kokomo , Field Service Engineer, Engineering , Kokomo, Indiana