Client Services & Staffing Liaison

Company: Embassy Homecare Services Llc
Location: Indianapolis
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: Flexible schedule Opportunity for advancement Position Overview Embassy Homecare Services is seeking a dependable and people-centered Client Services & Staffing Liaison to support client recruitment, caregiver coordination, and service quality monitoring. This role serves as the key connection between clients, caregivers, and company leadershipensuring smooth communication, consistent follow-up, and high standards of care. The ideal candidate is organized, professional, and confident managing both client relationships and caregiver accountability. Key Responsibilities Client Services & Relationship Management Receive and respond to client inquiries in a professional and timely manner Assist with onboarding new clients and gathering required information Conduct periodic home visits to clients for check-ins, service reviews, and support Maintain positive relationships with clients and their families Report client concerns, service issues, or changes in care needs to management Staffing Coordination & Monitoring Serve as a point of contact for caregivers regarding schedules, assignments, and expectations Follow up with staff to confirm attendance, performance, and job completion Monitor caregiver conduct and professionalism during service delivery Address minor issues promptly and escalate concerns to management when necessary Support caregiver onboarding and orientation follow-ups Recruitment & Growth Support Assist with recruiting new caregivers and clients Conduct follow-up calls with prospective hires and clients Track recruitment progress and provide updates to leadership Support client retention through consistent communication and service follow-up Administrative & Reporting Duties Maintain accurate client and staff documentation Provide regular updates to management on client satisfaction and staff performance Support compliance-related documentation as needed Ensure confidentiality and professionalism in all interactions Qualifications Experience in homecare, healthcare, staffing, customer service, or administrative support preferred Strong interpersonal and communication skills Reliable transportation and ability to visit client homes Organized, dependable, and detail-oriented Comfortable using phone, email, and basic office software Ability to maintain confidentiality and professionalism at all times Flexible work from home options available.

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