Receptionist
Company: Regis Corp
Location: Kokomo
Posted on: April 4, 2021
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Job Description:
OverviewThe Receptionist is responsible for delivering
exceptional customer service and communicating effectively with
management, customers and co-workers. Specifically, the
Receptionist is expected to: Market and grow the business Provide
exceptional customer service Control expenses Complete required
tasksAs a receptionist, you will be held accountable for these key
areas. Successful performance will be measured by meeting or
exceeding established requirements.ResponsibilitiesMarket and grow
the business Meet or exceed minimum productivity requirements as
established by the company;Promote and sell services and products,
including recommending and selling additional services and/or
retail products which will enhance and improve the customer's image
and/or contribute to the customer's satisfaction with services
performed;Clearly convey a complete understanding of pricing for
available services;Coordinate Promotional Sales displays as
directed by the company using ShopTalk;Responsible for sales to all
walk-in retail customers.Provide exceptional customer service
Understand the needs of the customer, greet each customer
professionally by name, escort all clients through the salon, give
salon tour when necessary;Estimate wait times for scheduled and
unscheduled appointments;Answer the telephone promptly and
professionally;Handle general complaints and refer customer service
issues to the manager;Manage and control expenses Follow weekly
salon schedules as directed by Salon Manager;Correctly charge for
services rendered and products purchased, including proper
discounting according to Company policy;Safeguard company assets by
adhering to company policies and plete required administrative
tasks/compliancePerform a variety of tasks related to assisting
salon operations, including but not limited to: answering
telephones, stocking shelves, sweeping hair and other duties as
assigned by manager;Communicate effectively with management,
customers and co-workers in a professional and courteous
manner;Maintain and uphold safety standards by identifying and
correcting conditions that affect salon safety;Attend work timely
and consistently, including attending mandatory staff meetings,
training sessions or as otherwise required by management;Adhere to
all corporate policies, procedures and work rules;Handle all POS
transactions including opening and closing the
register.QualificationsAbility to work in a dynamic salon
environment.Good time management skills, good judgment, and the
ability to multi-task.Well-developed interpersonal skills to
communicate in a professional and courteous manner with customers,
co-workers, and puter knowledge including but not limited to
point-of-sale systems and data entry.Ability to work a flexible
schedule including nights and weekends.Physical
RequirementsFrequent lifting up to 10 lbs. to stock retail shelves.
Occasional lifting 10-25 lbs. to assist unloading monthly shipment
of products.Continuous standing throughout the day Continuous
reaching, alternating between shoulder level and above shoulder
level height to stock shelves.Occasional pushing and pulling to
move styling chair.Continuous exposure to various chemicals and
fragrances used in performing services and styling hair, including
but not limited to permanent solutions, straightening solutions,
shampoos, conditioners, hair spray and client perfume.Occasional
climbing of ladder/stepstool to stock shelves, retrieve products
and maintain salon.Ability to communicate with customers regarding
services offered and requested and the customer's needs and
wants.Basic reading, writing and mathematical skills necessary to
read and complete company forms and other documents.Occasional
travel to mandatory meetings and training sessions, including
overnight travel.
Keywords: Regis Corp, Kokomo , Receptionist, Administration, Clerical , Kokomo, Indiana
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