Accounting Services Assistant (Bursar Assistant)

Company: Indiana University
Location: Kokomo
Posted on: March 9, 2023

Job Description:

DepartmentGENERAL ADMINISTRATION (KO-GENA-IUKOA)Job SummaryDepartment-Specific Responsibilities

• Processes payment as received, answer questions in person, by phone, and e-mail, and answers all questions efficiently and with accuracy.
• Processes parking transactions in T2Flex, prepares visitor permits, and answers parking questions in person, by phone, and by e-mail.
• Troubleshoots accounts for accuracy, including working with Office of the Registrar, Financial Aid, and University Bursar's Office for system issues.
• Audits and adjusts Service Indicator holds monthly; audits various financial aspects of student accounts for accuracy via IUIE reports monthly or as needed; performs bankruptcy processing; processes returned/NSF items.
• Assists with processing of refunds as scheduled on Friday, reviewing all aid issues with Financial Aid prior to issuing refunds; follows IU guidelines regarding refunds.
• Processes fitness center forms and processes and manages meal plan accounts.
• Claims electronic claim payments for Bursar, Registrar, IUKPD, and Testing Center.
• Reviews accounts held with collection agency for accuracy with agency reports; posts agency payments within 24 hours of receipt; and resolves student account issues with agency as needed via e-mail and phone. General Responsibilities
  • Under close supervision, performs routine administrative tasks related to bursar accounts, such as applying tuition and fees and processing payments.
  • Audits bursar accounts and payments to ensure compliance with deadlines and applicable regulations; communicates discrepancies to supervisor and may assist with corrections.
  • Fields emails and phone calls, responds to inquiries and requests, and explains policies and procedures.
  • Helps students, parents, employees, sponsoring organizations, departments, and other constituents understand billing information, including deadlines, interest, payment plans, fees, and processes. QualificationsEDUCATIONRequired
    • High school diploma or GED WORK EXPERIENCEPreferred
      • 1 year of experience in a financial setting
      • Experience working in Higher Education, as well as familiarity with FERPA
      • Related work experience in a university bursar, registrar, or related officeSKILLSRequired
        • Proficient communication skills
        • Maintains a high degree of professionalism
        • Demonstrates time management and priority setting skills
        • Demonstrates a high commitment to quality Preferred
          • Experience working with student records database (PeopleSoft, OnBase, etc.)Working Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationKokomo, IndianaBenefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:
            • Multiple plan options for medical insurance
            • Dental insurance
            • Health Savings Account with generous IU contribution
            • Life insurance, LTD, and AD&D options
            • Base retirement plan contribution from IU, subject to vesting
            • Additional supplemental retirement plan options
            • Tuition benefit for IU classes
            • 10 paid holidays per year
            • Generous Paid Time Off
            • Paid Parental Leave
            • Employee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: FoundationalFLSA: NonexemptJob Function: FinanceJob Family: BursarClick here to learn more about Indiana University's Job Framework.Posting DisclaimerDue to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Keywords: Indiana University, Kokomo , Accounting Services Assistant (Bursar Assistant), Accounting, Auditing , Kokomo, Indiana